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FAQ

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Have Questions?

Pleas check out our FAQ section below, if you do not see the answer too your questions please feel free to contact us on our telephone number 0117 330 3000 or fill out our form below with any other queries you have, and we will be sure to get back too you ASAP!

Our engineers carry out a yearly visit and check to make sure your boiler is safe and in good working order. On the day of your service our professional engineer will:

– Check your boiler for corrosion and leaks
– Remove your boiler casing to check its main components are working
– Put the casing back on and make sure it’s properly sealed
– Check the gas pressure to make sure it’s at the right level
– Do a flue test to check that there are no unsafe emissions coming from your boiler

Our first time fix rate is second to none. However it doesn’t always work out this way depending on the problem you have. If they can not for some reason repair your boiler on the day, they will inform you of parts needed and the parts will be ordered from the necessary distributor and with us as soon as possible. We’ll always keep you up to date on how long the part is due to take to arrive, and how long we think it will take to fix your problem.

Your original quote is only for the work we’ve already agreed with you. We’ll quote separately for other work needed for unrelated faults. This may happen if for example, you’ve called us about a boiler breakdown but also ask us to fix a leaking radiator.

If we can’t fix your problem, our engineer will let you know straight away and tell you what your options are. We will do our very best to make sure the entire process of you calling us with your problem to us completing the job is as smooth and pain free for all our customers as humanly possible.

Call the free Gas Emergency Services line on 0800 111 999 immediately if you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance.